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EQ is the New IQ: What Is Emotional Intelligence And Why Does It Matter with Grace Mase [Podcast Ep 78]

Jun 28, 2021

In this episode, Author and Podcast Host, Grace Mase breaks down what Emotional Intelligence is, the impact this has in your personal and business life and how self-awareness can help us modify our behaviors to have more control over situations.

  • The importance of understanding what triggers you so you can recognize future trigger points
  • Tips on how to improve your communication skills and prevent conflict
  • How to have more calmer and peaceful relationships with anyone, including those you hire as contractors

Grace Tsao Mase was determined to improve the home improvement process following her own personal experience with a frustrating renovation. Trained as an architect, the entrepreneur has poured more than 20 years of product development, user experience design, and B2B software marketing experience into BEYREP, a home improvement and remodeling management tool that helps design and building professionals increase profit, grow their businesses smarter and become more efficient. 

Before BEYREP, Grace held senior executive positions at YP.com, Beachbody, United Online, and Yahoo!. Prior to that, she consulted with Virgin, Hard Rock, MGM Mirage, Sky UK, HP, AT&T, Sun Microsystems, and many other high-profile clients. Grace started her career as a campus architect for UC Berkeley after earning architectural degrees from UC Berkeley and Yale University. The award-winning innovator has turned her creative genius, time-tested skills, and extensive experience into an easy industry advantage. Residential builders, remodelers, contractors, architects, and designers can use BEYREP to increase productivity, connect with qualified and compatible clients, and get paid faster.

Connect with Grace Mase:

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Website: www.beyrep.com
Pinterest:https://www.pinterest.com/Beyrep/

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Welcome to the elevated entrepreneurial podcast. I'm Janessa McKenzie and intuitive business and mindset coach to inspired success, driven solopreneurs like you who are ready to show up like a bad-ass boss and create the impact and income they desire. It's my mission to help me see who you were created to be. So you can share your gifts with the world and make a difference.

My approach to business is not what most would call normal. Thank God, because being weird and unapologetic about it is my jam on this podcast, or mix the Wu with the do to help you create the space energetics and strategy to attract the clients and cash you really want while unapologetically showing up as who you are. So you can design the business and life you desire from the inside out.

So if you're ready to save peace to settling, hiding half-ass and dimming your light yes, to having the abundant, profitable business and life of your dreams without living on the edge of exhaustion and overwhelm, listen up as I hit the BS button on the extremely outdated perception that you need to hustle, be something you're not so much for being here today.

Now let's do this.

Hey, everyone. Welcome back to the elevated entrepreneur podcast. I am here today with grace mace. She is an, a trained architect, software designer and developer and developer. Apparently I can't speak today either. She's the author of revivify your life and the podcast, sills of revivify and founder of Bay rack. And I'm going to let her introduce herself a little bit more and explain to you what that is. Grace, how are you?

Good. Thank you so much, Janessa, for having me here. I'm just so excited to speak with you. Um, a little bit about myself, your answer. I was trained as an architect. I worked at UC Berkeley as a campus architect for a number of years. So got a chance to experience from start to end of planning, designing through construction closeout for fairly sizable projects. And then I pursued to get my master degrees and this Harcourt, I was focused on architecture, but I got de-rail, um, in a great way. Uh, I got a chance to experience technology, how can possibly impact people's lives. And my experience was having the opportunity to design the website while working for the school as admissions committee.

And I watched this, you know, Lee Mamie, this wonderful lady, and she's always stressed during the missions period because she I'll date myself. She'll have to transcribe the audio files or the voicemail messages of people's address, who are interested for getting the application booklet back then the application was through a booklet, um, with a full page of tear out of application, you have to type your application and submitting it.

That was the mission process. And what I witnessed with her was during that period of time, she was always stressed. It seems like there's not enough time. She stays late and she just seemed worry a lot and get easily flustered, which makes sense, because there's a lot of responsibility. If there's a lot of people are interested to apply for the school.

And so, and every day she'll go through the same routine, listen to the message scribe, the, the, um, address onto her notepad, then transcribed onto her labeling application on her desktop. Then peel every single label, paste it onto every single booklet pile into boxes. Well the mailman will come pick it up every day. And then when he returns next day, he will also have except set of booklets were on delivered. And so at that moment, I realized, first of all, what we're experiencing is not only stress on Mamie's part, but it also, we're wasting a lot of resources.

Paper are not going to be re they can be recycled, but that's a lot of paper wasted on top of that. A lot of money's being invested on doing so. And lastly, and most critically is there are students out there who did not receive their application. They may miss their dream opportunity to get into the school. And so all these pieces frictions, and that's when I realized, well, since I'm designing the website miles, we'll just create the application and PDF the file, upload that website and let everyone have opportunity to download the application, type it up the application and submit as they need to and not have to worry about calling in and then waiting and hoping that they will see if the booklet and this not only give re reduced stress on Mamie's par and also reduce costs and resources.

And most importantly for me, is giving the control back to the potential students who are very eager and motivated to apply. And that to me is where kind of the light bulb went off for me is, Hmm. Technology could actually help people's problem and improve the process. Let me start with that path and to see that instantaneously results impacted, we have increase of applications and everyone was end to end, who was happy. I don't think there was a disappointment, perhaps a printing company. Um, but other than that, it was, it was good for everyone.

And now maybe you got her, you know, her life back,

She got her life back and she's calmer and much more at ease. And she's able to enjoy spending time with all of us. And that to me is really special. And that's how I went down the path of learning about technology and developing solutions, designing, uh, designing applications, interface, and so forth. And so that was my beginning journey of understanding user experience, understand technology, understand how to develop product.

And last few years when we had not so pleasant home improvement experience, that's why I realized, Hmm, maybe I can help address the problem. And so I developed a software, focus on home improvement really comes down to the very simple thing. It's almost like, you know, oftentimes people have hard time finding the right people to work with and also the communication breakdown. And on top of that, things are there just so many things to keep track.

And oftentimes the, the professionals don't have the bandwidth or are not trained in these kinds of documentation tracking and administrative task. And that creates a lot of friction between two parties. And lastly, there's also payment or the financial leverage over each other. And I thought, well, why not just address these issue by simply creating an algorithm that matched people, not just based on qualifications and project scope, but focus on compatibility. In addition to all that and finding the right people who can do the job and are, who are trustworthy to collaborate with and law.

And the next level is have entire project management system tracking in a way, very visual, very easy to use and use a lot of graphics to present information and make it inclusive so that everyone on the team can participate, providing the updates, keep it everything transparent and accountable. And lastly have an escrow payment systems where the payments in place where they know the money is in there and they can safely complete the job. And also for the owner to have the peace of mind that their money's going to be taken away without completing the work. So that's what I did for Bay rep. And along the way, I actually developed realizing there's another opportunity for me to help the homeowners to get more familiar with the process. And so I wrote the book to help them to guide them through the process.

Wow. So I love how you say, so I thought I would just simply write an algorithm. That's amazing. I love that because that to me would be like, that's not simple, but I love that you're, you know, you, you found this gap because it is, it's a big gap, um, especially where, uh, I noticed in your application that you, you know, did say that most decision-makers of the households are women and it's like 80%. And I think as women in this society with, um, you know, people that we need to get our cars fixed or get our home fixed or get anything else fixed, we some, sometimes we feel overwhelmed or it intimidates us or, you know, we don't know who to trust, right.

So, you know, a lot of contractors and on their side, they get a bad rap because, you know, they're, they're contractor and it's like almost a stigma where it's, you know, Oh, they're all just out to make money. Well, we're all business owners and we're all out to make money. So You're absolutely right. And there is the stigma is valid because there are, there are these folks come into the system or ecosystem by means of truly intentional, that should take advantage of each other. Um, they'll take the money and never complete the job, or they take the money and never start it and leave the owners, scrambling, trying to figure out what's going on.

They all, you know, a lot of times homeowner will write a check and not as self as a really dangerous situation where you don't have a whole lot of recourse. Once the money is deposit, your money's gone and that's, people's life savings. And unfortunately, they're, they're that group of population. And we are focused on how to develop something that will safeguard both parties, interests to make sure that they're fully aligned and they're fully line getting the final results that both party achieve.

Yeah. And this underneath all of this is really, you know, emotional intelligence. Right? Absolutely. Yeah. So let's talk about that. Tell me how you, um, you know, how you incorporate that and you know what, let's first off, tell us what EQ is emotional intelligence or your, instead of your IQ, it's your eat emotional? I don't even know what the Q stands for.

Oh, quantum. Well, right. Emotional intelligence is all about how we feel, how we regulate our emotions and how we recognize our emotional state and how we're emotional impact other people. And once we became aware of all this, then we have a choice to behave certain way. And that becomes a profound thing, even though it's really simple, but yet has a huge impact.

And for us, we spend a lot of time researching and also just learning for our customers, both, both sides, our homeowner customers, and also our professional customers who are delivering the service. And reality is as often people think about home improvement is transactional relationship. You pay the person, they come in and complete the service and us end of that relationship.

But in reality, it's not, it's very much on the personal level because average home ownership is about 20 years here in us average, marriage America, seven years, plus one year of paperwork, ultimately results in eight years. And we spend more time focused on right people to spend our life with versus looking for someone who would help us to improve our home in a meaningful way, just by looking through a directory and hoping someone will call you back. That's not the most effective process.

Yeah. When you put it in that perspective, like you might as well go through the phone book and find a husband

And we would never do that. And that's exactly what we'll never do that. Um, but yeah, we don't through the time and truly understand is this the right crew come into work with me because some design is, can be subjective and people have different expectations and different backgrounds and different struggles.

And how do we make sure we bring the right people in? And we know when we work with white people, no matter how big the issue can be, maybe you'll figure it out together. Yeah. But when you work with people you're not compatible with, Oh boy, little issue can be blowing up a Porsche and you still scratch your head. Why do we continue to fight over something till trivial? Yeah.

Um, it's a lot of time with this is where emotion comes in and people don't feel like they being heard, they being seen or they being valued or they feel they're matter. Yes. And this is our communication styles and it has to do with our personality too. And, or also do so due to circumstances altogether can contribute to how you respond to other or how you react to situations.

Yeah, absolutely. And I think one of the biggest gaps, especially now in a, and when we were growing up too, but especially now is that we're not taught this in school. We're not taught how to regulate our emotions. We're not taught about our emotions and we're not taught how to emotionally connect to somebody else, whether it's a partner or a contractor. Right.

You know, so, you know, I do, that's like one of my big passions too, is to, and I do it with my own kids, help them regulate their emotions and understand what they are. Right. And that it's okay to feel them. Right. And that it's, you know, what, what you do with them after you recognize what it is that matters.

Absolutely. And for me, being, trying to Chinese immigrants, our culture is not exactly known as emotional, mostly I'm my parents didn't hug me until we moved to America. And all of a sudden we started seeing other people, hugging was like, Hey, that looks pretty good. That looks nice. Um, so emotional intelligence is something that is inherent perhaps for some family, but for my, my family, it was something that we had to learn. And, and as a kid, as immigrant who didn't speak a word of English, those emotional words, I couldn't even describe, I didn't have those knowledge.

And so labeling what I was feeling can be challenging. And I imagine many people were, are in the same boat because they don't have emotional language vocabulary taught in school. We have maybe at best, maybe five to 10 words that we know about emotionally emotional words that we learned, but it's not sufficient.

When we go through that, all that emotion we deal with on day to day basis and to have a systematic way to even just identify this is how you feel. And it's absolute. Okay. And like you said, to feel that way, but once you begin to knowledge how you're feeling, and you can begin to knowledge, then start studying, like, is this a pattern? Is this a trigger motion? And what happened in the past that triggered this motion and what can I do in the future to recognize those trigger points and what can I do specifically to regulate that emotion? So I don't completely blow out proportion and regret it later.

Yeah. And another good thing to ask yourself too, is why am I feeling this emotion? Right. Because yeah, because, uh, you know, if you're angry, there's usually more to it than I'm angry. Right? Yeah. Great. You're angry. Why are you angry? Right. Like, um, it's like when it comes to a contractor, you know, like you were talking about before, maybe the homeowner doesn't feel heard. Right. Right. So they're angry, they're angry at the contractor. And now they're kind of, you know, taking all of their anger on the contractor, being a total jerk or whatever it is. I don't know.

I'm just throwing some scenario out there, you know? And then the, but the contractor has no idea. Right. They don't get it. They're like, why are you so mad at me? And you know, they probably have some kind of an idea what they're like, how long are you going to be angry at me?

You know, type of a thing when the homeowner CA but it, and none of us sometimes we'll be like, Oh, I'm so angry. I don't even know why, you know, but if we D if you just stop and like dig just a little bit deeper and you say to yourself, okay, what happened? That made me so angry, because then when you ask that question and you look at it from not an angry, when you're not in an angry state and you really want the answer, you know, you really have to want the answer to this, to, to dig deep.

So, okay. What made me so angry, great. This made me angry. Why did it make me angry? Like, keep asking yourself questions. Like, why, why, why, why like be that three or four year old kid, right. That like, that's the only word in their vocabulary.

Why, why, why? Um, because you're going to get your answer. You're going to get the answer. And all of a sudden it's going to come up and you're like, I don't feel like they hear me. I don't feel like they're listening to me. I asked for this, but they're giving me this. And usually once when two people are angry at each other, it's some type of miscommunication, unless it was like an action on the other party's part.

But when it comes to, you know, talking and understanding what each other wants, it's, it's a communication issue. Right. And, and that's like, and then we get mad. We blow it all out of proportion when we could have just said, okay, why am I really mad about this? What is it that I'm feeling underneath this anger? That's making me mad. It's because I'm not feeling hurt and it's not easy to, to get to that point. And it's not easy to admit those things either. Sometimes

You're absolutely right. And what you described was spot on. And so what we've seen on the job site is there there's that moment. And we want to hold that space for them to want us to self recognize self-aware of what's going on. And so we developed this, um, what we call a natural language process is artificial intelligence built into recognize your tonality and sentiment, whatever you may be writing.

And for each immediately see a skill of, do you sell them very negative or neutral or very positive. And once you visually see those, you know, that range thing can make assessments like, wow. And the next step is, why am I feeling this way? What, what am I feeling? And to even have words to label with graphical forms, to show you this is maybe how you're feeling and for you to identify them.

And then to be able to show the contrast between how you sound and how you feel. They may not be a fully align. And then next level, just like you said, ask yourself why in my book, the first chapter is, why am I T what I used to teach our history while I was in graduate student, I asked my student five times, just like you mentioned, like a toddler asking, you know, asking a parent five times. Why, why, why every time you dig a little bit deeper by the fifth one, you'll find your truth,

Clients and students to dig 12 times.

Oh, that's more impressive. I usually stop at five. And

Yeah, well, usually five is where they feel like they can't like they, they don't have any answer, you know, I'm like you have an answer, keep going. And they do. And I mean, not all of them get to 12, but if you can get past five, then you're really digging deep.

That's awesome. And so the other thing that we also recognize a lot of, uh, special ed trace, uh, folks, some of them may not have finished high school or college, and some of them are dyslexic by Mo means they intentionally to be short with you. And they're more, more likely to be a task master.

They're just focused on give you a very brief message or a brief response. And the part of it, they're conscious of how they present themselves as not their intention to be rude or being, uh, be stern. And so what we do, what we're trying to do is for them to actually regulate their emotions, not only become self-aware, but also for them to be recognized how the other person may perceive the message.

And then the next step is guide them through what's the outcome you want to achieve and what things are you can modify to get to that result. And then for them to re re uh, suggest different, a different way to present that information and your message, and then recalibrate the analysis and for them to see, does that sound aligned with your motion at the same time align with what you want to accomplish?

That's uh, I think like every person on earth needs this app.

Well, actually, funny thing, you said a lot of our co uh, professionals to our surprise, we thought there'll be a number, a small number, but a lot of men are using it actively. And what they share with us is I don't feel I'm being judged by another person by having a technology, kind of nudge me on the side and say,

Hey, you sound kind of negative. Maybe you want to do something. And even we have intelligence and recognize it's around noontime. We've been a little bit cheeky to ask them, have you had lunch yet? Because a lot of times contractors, they are working so hard and they forget to eat. And when they do a quick response, that quick response may sound more stern, they need to. Yeah. And it's not that they are intentionally beaming. It just circumstances triggered their behavior. And so what you described, the hangry is something we realize like, Oh boy, let, let us help you.

It's like, before you respond, maybe just grab a bite to eat, and then you have nutrition or something. It's something simple as that, that would change the outcome of the relationship. And so we're very conscious about how do we make sure foster that relationship make it inclusive. And for them to be intentional about how they engage with their clients or for the clients engage with their pros, because end day, we're all human being. If we begin to see each other as a, you know, another human being and humanized relationship, that engagement will make a significant change of the outcome of how we work together.

Yeah. Uh, in any, I mean, I, I love that there are, you know, contractors and homeowners using this. I love it. And I love that men are like, yes, thank goodness. And they probably, like you said, when they were like, I don't feel judged by somebody because it's, it's an app. Nobody's got to know what the app says to them. Right.

But the funny thing is what you just said about everyone. Shanita, many of them told us, can you just create a separate app by self? That's not nothing to do with my project, but I want my wife father to start using this. And so we are in the process developing an independent app just for that.

Oh, that's amazing. Yes. I was just going to say that, like, it could be like a little pocket therapist. Right?

Exactly. Sometimes we just need a little reminder. It's not, we all know. I think we all inherently have good intentions, but sometimes good intention may not be translate correctly when we put something words. And of course, you know, what happens when the receiver receives those phrase or a message, all a sudden there, they may be triggered by something else. And before you realize things will escalate unnecessarily.

And so we want to be able to address it at the root cause, how can we prevent explosions? How can we help them to become self-aware? And instead of looking at whose fault is it, it's more of what can I do to change outcome and what can I learn to modify my behaviors? So I have more control over the situation.

Yeah. Yes. And, and all of those things can be used in everyday life all the time. Absolutely. Yeah. I love that. And it's funny because, um, you know, once you realize or have the knowledge of, you know, EEQ or, um, you know, just communication skills period, right. You know, I love, you know, watching TV and I get movies or movies and TV shows or TV shows, they're supposed to have the drama and the conflict and all that stuff. But it's so funny. Cause I'll find myself sitting here going, if he had just told her that to begin with, then this wouldn't be happening

Or the episode will end very quickly.

Right. Exactly. Yeah. But it's just so funny that, you know, once you dive into this stuff and like, and you start to recognize, you know, your own patterns or, um, you know, once you understand like what a limiting belief is or what emotional IQ is or any of that stuff, you see it everywhere, right.

Once you know what it is, you can't like unsee it, you can't, you pick it out, you know, all the time. It's never gonna, it's never gonna go away now. And, and that's amazing because the more people we can, you know, help to get to that place where they see these things so that they can stop and identify and then choose how they're going to move forward. That's the gap that happens like that doesn't happen. That stop think and choose

Exactly. And once there's a space hole for them and even just snap out of their normal pattern, it gives them a chance to become a better learner and to be compassionate, not to others, but to themselves too.

Yes. Yes. One of my tricks to, um, to that is when you, you know, you feel like you get that monkey mind, right? You get that you're in this situation and your brain is going 16 different ways. Like, Oh my God, this is going to happen. Oh my gosh, this is going to happen. Or they're not listening or blah, blah, blah. And your, your brain is just doing all those things. I just take three really deep breaths and then go, okay, what, what needs to happen right now? Right?

Because after like, you, you can't make a decision from that monkey brain. I mean, you could, but it's not going to turn out very well. Right? You can. Absolutely. But if you want it to turn out better, it's best not to do that. And when we get angry or we get confused or frustrated or overwhelmed or burned out, or any of those things, making a decision from that place, and from that energy, isn't going to turn out as well as, you know, reclaiming your power back to yourself and your energy, taking back your energy and your own mind and being like, okay, let's, you know, get centered here, let's get grounded and then let's figure it out.

Um, you know, if yes, I pray that everyone listening to this today takes that away from this one. If you need a contractor, you know, make sure you, can you download this app on like Apple iTunes?

Yes. Both on iOS, on Apple store and also, um, enjoy, uh, Google store app store.

Yeah. So if you need a contractor or is it just home, home contractors that are on there,

They're contractors, they do a frontend improvements to residential constructions. Yes.

Awesome. So all of the above, anything you, anyone you would need to like fix your house?

Yes. And even for those who are just thinking about it or need a little help, feel free to come to the Bay rep.com, we have a free worksheet for you to kind of navigate through, just work it through by yourself first. And to make sure that you have a clear vision of what this project and also clear goals, what you want out of it.

And so when you start working through it that you have the confidence and know what you want, then engage with someone who can help you to get through that, that much, that will be a much smoother process and much more actually it's more emotional intelligence, mainly because it helps them for the, uh, the pros to recognize. They know that you're ready and you're, you're confident and you know where you're going and they're right. They want to be there to supporting you.

Yeah. And you don't, you don't want to be guessing about what you want and they don't want you to be guessing on what you want, because then that means that they have to guess about what you want to,

Right. And that just shows how you, you are, you respect their time and you're doing due diligence to do what you need to do to collaborate with them and join them as a partnership instead of this transactional relationship. Yeah.

Yes. I love that. And that's, we should treat all of our trans factions. I'm air quoting because I'm like, is that really the word I wanna use? But I think if we think about it this way, every time we make a transaction, if we treated it as a relationship, it would be a con on a completely different level.

Absolutely. And when we started human eyes, I've relationship versus just objectified the, the, the connection, this is what we can have an impact, not only our, our personal lives, but what impact people around us, who we can touch, we engage with.

Yeah. So that's my challenge for anyone listening is to, for the, for the next 24 hours to treat your, every transaction you make, whether it's at the coffee shop or with a contractor treated as a full blown relationship and see how that makes a difference for you and for them, because it will on both ends. I think you'll find that it'll be much easier for you and you'll be calmer and it'll flow.

And it will just be how you'll have much more ease in the transaction, actual transaction part of it and the communication part of it. And it will just, and they will appreciate you more. And you know what that means, right? When you, you know, create a relationship status with somebody and you, um, you know, they feel like, like we were talking about before, when they feel seen and heard, just even just seeing, like, even if it's like the barista at your coffee shop is if they feel like they're like, you're like, Hey, you're awesome. And you make awesome coffee.

Like, you don't have to say that, but if you just make them feel that way, and that's the energy you're bringing to this transaction, then they're going to appreciate it even more. Absolutely. Yeah. I love that. I love it. All right. So what, what else do we got? We have, Oh, is that the freebie that you were just talking about?

Oh yes, we have. Yes. We have our freebie on the website as well.

Yeah. And that's, is that the one you were just talking about or no?

Yes. It's Bay wrapped.com/free. Vivify your home.

Perfect. And I have a link here for your book, right?

Oh, yes. That's it. Sorry. That's the link to you also see the book.

Yes. Amazing. Awesome. Thank you. So that is absolutely incredible. I love that you, you made this app and I love the, that you were able to see this gap. And then, especially for this niche, like, that's a very amazing niche between, you know, a homeowner and contractor that you saw that gap there that said they need to be able to communicate better.

Right. And think about just even trace back my personal experience. There's extraordinary, frustrating. When someone coming into your space, it's your private space that you share with your family. And when this, when someone wronged you, that feeling doesn't just go away easily. Anything, we see something wrong that was done incorrectly. It feels like a, just a, you know, someone just flick the scalp off and the pain started resurfacing up again.

And that's really unfair for the homeowners at the same time for the professionals. Some of them, they do make an effort and they are really qualified. It just, they're not compatible to work with. And the worst of all, some the cases where the homeowner choose not to pay them.

And so for them, just like all of us, like you mentioned earlier, we all try to make a good living, honest living, to take care of our family, to take care of our friends, to create a healthy well-balanced life. But when they're being their financial situations, being compromised, where they don't get the last payment that really hurts our business, and that really hurts their emotional state as well.

And there, you know, could really impact their life, their personal life.

Absolutely. And those are their livelihood, their business as well.

Yeah, exactly. So

We want to make sure that everyone knowing that there's a lot of good people with good intentions, let's bring the right people working together. And when they start collaborating and have a transparent system to, to keep track of everything, where as a homeowner, I have access to where things are and how much I need to remain to pay.

And what other changes I need to make decisions on that gets the homeowner of the control as well for the professional to keep everything all in one place. And that becomes their back office no longer in the back of their truck or back in their office is all accessible on the, just the mobile device. Everything will be accessible by their fingertip. And that's where we empower people to make the right decision at the right time.

Yeah. And it becomes a partnership at this point. That's not just a, you know, customer proprietor type of a relationship anymore. Now it's, it's a partnership,

Right? The relationships no longer, the recall, they can just easily see this D you know, timestamp. And this is what we talked about, and the conversation becomes much more fluid. This there's no need to cover anyone in its tracks and pointing fingers at each other is all about how do we solve the problems together and how do we continue to build trust?

Yeah. And people can just look up other people on this app too, to find the right person for that. Correct. Amazing. I love that. I love it. I love it. So tell everyone where they can find you, um, on, uh, where do you hang out on the webs?

So I, on the website, you can definitely find us on Bay rep.com. Um, usually on the system and connecting on are also helped on the customer service front. Um, mainly because it's, for all of us on the team, we do every effort to learn and to help and to support.  I'm also on clubhouse. So for those who are on clubhouse, feel free to pay me. I'm more than happy to hop on the room and chat with you.

Awesome. And is that, are you just grace? Maybe there too. Okay, perfect. I have a lot of your lengths here and I'll make sure that those all get linked up in the show notes, along with, along with your offer of amazing freebies that you're going to give out here, which is great. And for anyone listening right now, please screenshot this episode, tag us in your stories, ask questions, tell us what you took away from this episode. Um, and ask us questions, send us DMS. We love to hear from you guys. So, um, grace, thank you so much. This was an amazing conversation. And I, I love that, uh, that this, that you are doing this in this space because it's much needed

It is. And when considered it as a top three complaints nationwide for last two decades, it's a $450 billion industry. Something is not working. So we need to do something collectively to elevate the industry and also find some, bring some peace of mind for everyone. So they can feel empowered to move forward and creating the space that they deserve so they can live out their lives.

Yeah. I mean that that's, you know, really that comes right down to it, right? Your home is like, it's your castle. It's where you feel safe. It's where you, you know, do your thing. It's, you know, that is just having that sacred space as you know, your home as your sacred space. And then you want it to, to be beautiful and you want it to be stress-free so getting repairs, as we all know, it's just stressful thinking about getting things done sometimes. Cause you know, it's going to take a lot of time. It's going to take money.

It's going to, you know, all of these things that this app is now, you know, letting you see at your fingertips, it tastes so much of that stress away. I think the unknowing part of hiring a contractor or getting any type of home repairs done, whether it's repairs, upgrades, whatever it is, the unknowing part of it, I think

Is what stresses a lot of people out.

Exactly. And this is reason why we are very intentionally how to present information, where it becomes known as so transparent. It becomes a clear entity as what they need, what information they need to understand and how to interpret that information and make an actionable, uh, event for them.

And it is a very emotional investment. We want to really safeguard that and make sure people feel like they've been heard. And then we seen and they matter, and that's important to us and ultimately is creating a space where they feel good about the accomplishments and celebrate it together.

Yes. Yes. I love that. Thank you, grace. Thank you so much for coming today.

Thank you so much, Janessa. This has been such a fun discussion. I could talk with you all day. This is something we both share deeply and thank you for creating the platform for us to talk about this.

Oh, you're very welcome. All right, everyone, we'll see you in the next episode. Have you ever wondered why some days you're so energized that whipping through actions in your businesses, a breeze and others, you feel like it just want to go back to bed, pull the covers over and totally retreat from the world.

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