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How to Hire, Work with and Onboard Offshore Virtual Assistants with Brett Trembaly [Podcast Ep 66]

Apr 12, 2021

Are you thinking of hiring an offshore Virtual Assistant? In this episode, Brett Trembaly shares how to hire, work, and onboard virtual assistants. He breaks down what to delegate to your VA and how to do it efficiently and effectively.

  • The benefits of hiring an offshore Virtual Assistant and what to consider before hiring
  • He shares a simple exercise of how to decide what to delegate to your Virtual Assistant
  • Why you should hire a Virtual Assistant even if you feel you’re not making enough money
  • How to find the right Virtual Assistant for your business

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Welcome to the elevated entrepreneur podcast. I'm Jenessa McKenzie, an intuitive business and mindset coach to inspire success, driven solopreneurs like you who are ready to show up as a bad-ass boss and create the impact and income they desire. It's my mission to help you see who you were created to be. So you can share your gifts with the world and make a difference. My approach to business is not what most would call normal. Thank God, because being weird and unapologetic about it is my jam on this podcast, or mix the Wu with the do to help you create the space energetics and strategy to attract the clients and cash you really want while unapologetically showing up as who you are. So you can design the business and life you desire from the inside out. So if you're ready to say peace to settling, hiding half-ass ING and dimming your light, and yes, to have the abundant, profitable business and life of your dreams without living on the edge of exhaustion and overwhelm, listen up as I hit the BS button on the extremely outdated perception that you need to hustle to be something you're not doing successfully.

Thank you so much for being here today. Now let's do this,

Everyone. Welcome back to the elevated entrepreneur podcast. I'm here with Brett Trembly today and he owns, oops, excuse me. He owns virtual staffing for small business owners. Um, he works with most law firms, but he helps liberate small business owners with incredible offshore virtual assistance. Uh, I also have an offshore virtual assistant and she is amazing. So I'm sure that this conversation is going to be incredible and will be filled with information and, uh, welcome Brett. How are you?

I'm good. Thank you so much for having me. I'm excited to be here. I'm fantastic today. How are you?

Awesome. It's cold and windy, but otherwise, I'm great.

Well, I'm down in Miami, so it's not so windy. It's, uh, you know, half the year it's too hot here, but the other hats pretty darn nice.

Yeah. You're just bragging at this point in here. And like, it feels like eight degrees here where I am.

Oh my goodness. Yeah. Well, you're indoors. That works. Yeah.

Yes. Yeah. Yes. That, that would be awful if I was recording outside. So tell us more about you, Brett. What do you do? Who do you help? How do you help them?

Yeah. So you mentioned we mostly work with lawyers and one thing, you know, something I heard a long time ago that I have found to be so true as niche and bring riches. So we have a lot of different clients in a lot of different areas, but I and my co-founder are both lawyers by trade. Um, this is not something where we were failed on successful lawyers. And so then we tried to do something else. Um, uh, I still have a 10 attorney law firm in Florida. That's growing very quickly and does very well. And my business partner had a really successful, um, real estate practice, but get stopped up as the name of our new company. And it grew so quickly and it continues to do so that he sold his law firm and he only does this full-time I split my time between both companies and, um, niches bring riches.

And so we said, well, let's focus on, uh, targeting attorneys that, that means we know what to say. That means we know what publications to be in. We know, um, you know, basically how to tailor our message and then we'll pick up other clients along the way because really a virtual assistant for a service business. It's the same thing for a lot of, a lot of different, you know, across the board. So, uh, just wanted to kind of make that clear the more you can niche down it may. And I know we're talking to the entrepreneurs here in terms of this podcast. So, um, it may seem like, well then I'll miss all this work, but you won't, and you'll create a flywheel effect, which is going to pick up steam and pick up momentum. And if you become known for that person in that niche, then you'll grow way faster than you otherwise could have.

Yeah, absolutely. I totally agree with you. So how did you get started in this specific niche?

He, um, uh, so he was not my business partner at the time, but, um, he was my friend at the time and, um, he went to lunch with somebody who had somebody offshore, um, in the Philippines. I mean, I was just very intrigued by the idea and I always make the joke. I didn't see him for two months and we were used to having very regular get-togethers. So he likes to resurface at the end of 2017. And you had five new employees for out of the Philippines and one in Latin America. And I was like, Holy cow, that's amazing. You know, get me, somebody. So, and, and, and we just started talking about how, how expensive it is to hire now. Pardon is to hire and how so many business owners could use this help because offshoring or outsourcing, which are two different things, rather than we don't outsource what you get.

Like you're in control of your virtual assistant, even though we are the employer of record so that we maintain an employer liability, we do the payroll, we do the taxes, all those other things, right. But, um, you are in control of your VA. So this is not outsourcing may work for you and under your dominion and control. And I just think that's a huge distinction between what we do and what other people do. And, and, you know, by the way, we have moved mostly away from the Philippines and about 90% of our virtual assistants come out of Mexico central and South America, or as I say, Latin America. So, um, that's, uh, just a huge for us.

Has there been a reason for that?

Yeah, I mean the, I say time zone, but even if we have some of the Philippines, they worked the graveyard shift so that they can be available during your hours. So, but what I mean by times, and just more convenient, it's more natural. And the cultures in the Western hemisphere are a lot more similar and you'll find a lot better, uh, written and spoken English in the Western hemisphere. And that, so what, the way we look at the Philippines essentially, um, you know, and again, the there, there are many, many exceptions. This is not just one sweeping diagnosis of, of, you know, an entire region or country, but, um, you know, culture matters. It shapes us. And so does education. And we've found that, um, taking tasks and doing repeated tasks very well was a skill set that they had in the Philippines, but for client-facing, right. So what we do is reception full-time receptionist, and then we're, full-time only, by the way, full-time intake coordinators, personal assistants, executive assistants, client, happiness directors, marketing assistants, all of the high turnover positions in a business that are hard to fill and hard to keep. You can use somebody, um, offshore for those and have a huge amount of success. But you want somebody who, if it's client-facing was spoken really good English and who writes really well. And we found, you know, a much higher level of success in Latin American.

Yeah. That's amazing. So talk to me about the pricing, because I, I know that a lot of, um, my audience and other people's audiences that use offshore virtual assistants have, um, there has been a little bit of pushback sometimes because you're low they're like, why would you pay them so little, right. But it's, it's not really about that. Like, we're actually paying them way more than their own minimum wages.

Yes. So it depends. Um, there are people that, that I, and so I'll just answer your question first. So our prices for a marketing person, not someone who has a college education and experience in marketing, 's, it's $2,050 a month. That's a flat fee all in, you pay us. And then we pay the virtual assistant and we do all the taxes and everything else are our most popular by far. Cause we have like three categories of where we were replaced. People in the middle category is the administrative assistant. And that's someone that can basically do almost anything in your business. That's 1850, a month flat fee all in. And then our clerical virtual assistance out of the Philippines is 1650. So it's interesting that you say, um, and by the way, at 1850, and it's under $11 an hour, it's just over 10. So, um, but you say that people that there's some pushback because when sometimes see our prices say, Oh, well, I can get someone out of the Philippines for $5 an hour.

And our as to that as well, go ahead. Like if you can do it yourself, and I don't mean that in the four-hour workweek, Tim Ferriss makes the argument, it's going to take you seven tries, which could take you a year and a half to find somebody who you really like. So if you really don't value your time, you know, and by the way, there's a hidden cost of hiring in terms of the time it takes you and not just the money out the door, but all the resources of $4,800 every time you go through the exercise. So if you want to do that time seven, you know, knock yourself out. But the goal here isn't to pay people, you know, bargain-basement prices, because to peat people above the median average, where they live, you know, and that's really the difference here.

We're talking about economic arbitrage, where if you pay someone $10 an hour here, they're not going to be able to advance their family. They're not going to be able to move from lower-income or lower-middle-class, you know, up into the upper-middle-class, which is to me still, one of the most important things about getting an education here in the US is to do better for your family. They're gonna have one door in and one door out. So you're gonna have to pay them way more, but to pay someone way more, to answer phones and to do the administrative tasks, which basically are worth $10 an hour, that bring that kind of value to your business, very important, you know, parts of your business. It's, it's stressful for the entrepreneur and the business owner to constantly try to grow, but to have overhead, keep up with your, your revenue is just frustrating, it's like, well, Amazon wasn't profitable, you know, for 20 years. Well, okay. That's a little bit different from an animal.

If you're a small business owner, you have to be profitable there. You're going out of business. That's just basic economics. There's no, I'm not going to sit around and argue with anybody over that one. So, um, we find the best of the best we have. We will have this year, a hundred thousand people apply to work for us, which means work for our clients. Um, and we will place less than 1% of that. So we're finding truly the best 1% of applicants in the world, and we're going to pay them above the median for where they live, which means they make a very good living. They'll be happy and you'll be happy. I mean, it's really, it sounds too good to be true. And that's why we're growing so quickly. I mean, we can barely, we can barely keep up with our new clients right now. It's really been crazy.

Yeah. That's amazing. And I think that's a really good point is that I think a lot of people, that's the point they miss is that, you know, uh, people living in other countries as the offshore countries, as you said, Mexico, central Mexico's, um, Philippines, they're, um, the cost of living there is so much less than it is in the United States to pay them nine or $10 an hour is like, you know, I don't even know what that would convert you here, but it's a lot. So the M they can, so you're hiring somebody that might be in a lower income bracket right now, not really able to take care of their family and you're elevating them. Right. So, you know, that's what we do as service-based businesses, most service-based businesses in the clients and, and customers that I work with, that's their goal, right? That is the mission that they have, their vision is to empower and to rise people and, to help people grow and succeed. So even by paying somebody nine or $10 an hour, you're still doing that. You're helping them in a different country. It's like, it doesn't make any difference where they are. You know,

Of, one of the things about this business that I never anticipated when we started, because we spent the first six months of 2018, um, we made five quick sales, and then we said, okay, good. So, um, I mean, again, this was a startup case. So you're talking about like, at the time, about five or $6,000 in revenue per month, just so we can pay a few of our own virtual assistants. And what we're going to do is we're going to start building the technology and build the backend. We're going to just work on getting the marketing set up, getting all of the features ready to go. So when we hit, we hit play, you know, we're, we're ready. And so we spent six months doing that without really trying to fill, you know, make any sales. And so once we said, okay, we're ready. Let's go. Um, I mean, 18 that we're, we're coming up on four stomachs, really at three years of, of making sales and that kind of investments, um, in our infrastructure early on is paid dividends just by, you know, getting our ducks in a row.

Yeah. And doing it yourself first.

Well, right. I mean, you know, in terms of, of entrepreneurs listening to this, I, I make, I make the argument that if somebody wants to start a social media company, cause we're all familiar with, um, the social media companies that are like, well for, you know, 30 social media posts per month, sometimes that, you know, and, uh, you know, that's your content. I do content marketing and we'll be at 2000 a month. It's like, Holy cow. But, but let's, but let's say I am that person because, you know, my argument is one for the business owner, you can hire somebody full-time to do thousands of pieces of content through us, you know, every month over a piece of content, because we have different materials that we hand out that can help train your virtual assistant on those things, uh, for less than that. But if you, if that's your business, if you're, if you're going to do social media marketing, for example, you need to make two sales, right.

At $1,500, once you, once you've done that, hire a virtual assistant and invest the time into training them. And from there, it's all, it's all profit. So what you're doing is you're saying how much, how many clients, that, that one it's really like an employee. That's how people, that's how we tell our clients to look at their Burgess. This is that's part of your team, okay? Somebody you've outsourced and you don't communicate with, they show up at 9:00 AM your time. They work for you. And only you, the answer to you, they should be part of your team activities and your retreats and your meetings and all that good stuff. So you can fill their plate with 10 people at $1,500 a month. You're bringing in 15,000 and you're paying them, let's say 1850 through us. Right. Those are some nice margins. And if you're virtual, especially, so now you're saying, okay, I'm onto something here I can rinse and repeat.

And as you grow, now, you're going to have the money to start hiring people stateside as well. And you know, like that, that's, that's a smarter way that I wish I had known about building a business and get back to my other point. You know, the thing that I never thought, what was, was, I never just saw, you know, when, when we started this business was how we were going to be able to change people's lives overseas. We are finding just these amazing, hardworking, wonderful people. They just not happened to be born in different parts of the world and we're changing their lives. We're giving to them and their families steady income, predictable income. And then after a year, they're getting raises and, uh, they're being paid very well for where they live. And so, you know, a, I always argue if you're worried about offshore and you're outsourcing your, whatever it is, you know, politically, um, those are the low-paying jobs that people have in the US frankly don't want or do. And, and with the way that unemployment works, it doesn't make any sense to even keep the jobs anymore. You can make almost as much as by staying home, kind of all, you know, we're really helping the global economy. So if you're helping thousands of people in other parts of the world where they don't need to move to another country too, to, to change, you know, really anything anymore in that, that has been such an underrated part of this thing, all the lives of the wonderful people that we've helped in other parts of the world.

Yeah. Yeah. I think that's a really big point to make for this is that, you know, that's exactly it. I mean, I really don't, can't even add to that because boom, mic drop, right? Yeah. That's amazing. So what brand is really important here, especially online. And I think a lot of entrepreneurs feel like if they hire somebody, especially to write content, that they're afraid that that person isn't going to get their voice or get their brand. So tell us how you, or how would you suggest somebody, you know, really train or onboard somebody like that, like, an offshore assistant to really understand what their voice is if they're going to be writing content for them.

So this is a very good question. And we've had people say, well, I just want someone from your team to take a ramen market. That's like, Oh, okay, hold on, come out. Nobody is, these are not like magical fairy unicorns that are going to pull from your head as in, in your vision and your dream of your company, what you want to say, and the message that you're trying to get out to the world. That's not possible. These are, uh, highly proficient, motivated doers. Okay. Most entrepreneurs have a hundred new ideas before they're done with their shower and breakfast in the morning. That's how our minds work. We're just be doing this. And what about this? And, you know, our sending tech, that's why to me, I like where I'm always on my phone. Isn't constantly double-checking things, right. Delegate. But then you also make sure you follow up to make sure things are happening. But then at the same time, um, it's because I have, you know, new ideas and me and my business partner constantly, what about this? What about this? You know, we've got a very organized system where we almost stopped doing that and we hold it to our weekly meetings where we would just constantly be texting. And then [inaudible].

So you're going to get all of those ideas off the shelf, whether they're actually written down or in your mind, and delegate all those things. Or if you get a person who says the delegate 80% of the things you're doing right now, 80 20 are, or just constantly get rid of the things that are taking up your time and the way that you train people is by showing them what you've already done and then testing them. Okay, well, right, right. You know, design it, like when we do an interview, we say design a tweet farming right now, both content and words. And let me see how you do it and how could we work? And that'll tell you a lot. And if they are not, you know, kneeling the words the right way, well, they can show you, you know, a few times a week, 30 new pieces of content, it'll take you five minutes ago through and just reword some of them, you know, don't, nobody's, nobody's going to be perfect, but the longer they're with you, the better they're going to do. And then you just gotta keep, you know, training, training, giving a little bit more and slowly you loosen the reins and you let it ruin.

Yeah. I think that's, an like another important point, right? There is that no matter what you hire somebody or who you hire, you have to, you know, train them and onboard them to the point where they're, they're understanding. Like they don't have to see the same vision you do, but they have to understand the vision you have.

Yep. Yeah. That's, that's low. And, and you're, you know, how liberating it is as an entrepreneur to have somebody that you can delegate things to. Because what happens is, like I said before, all of those ideas, they jumble up your headspace and you, you like, you, you know, you need to get certain things done, but your newsletter calls off. And then you just start this new thing. And, you know, there there's even a lady that does what we do, who, who is a lawyer who does, uh, virtual assistance from the Philippines. And she posts it on a public forum the other day, you know, finally got back to my newsletter because it fell out for months and months. And I'm thinking don't have, like, you have virtual assistants at your fingertips and you can't even, you know, it's, it's, it's kinda laughable sometimes, but you know, when you try to do things yourself if they just, you get too busy and you can't do it. And so you have to have somebody to delegate those things too, and when you do it, it's just incredibly liberating.

Yeah. And I can say that that happened to me today, actually. So I have a virtual assistant here in the US and then I have one offshore. Um, but the one, the virtual assistant here today in the US was, I had looked at something in my podcast folders, and one was missing an image. So I sent her a message. I'm like, Hey, can you put Loblaws image in this folder? And she sent back, Oh, I, they don't have an image in that, in the form. And I was just about to go type an email to the guests being like, can you send me your image? And I'm like, why am I going to do that? Because I knew that I had to like, do something else. It was like 10 minutes before we were going to get on this. And that's not the email that I was writing by the way, when we,


It's so funny. Um, but I just shot her back. Another message. I'm like, Hey, can you just send her an email and ask her for the picture? You know, it's like those little things like now I don't have to stop what I'm doing, go into my email. So I don't forget to do it, you know, instead, I'm just going, Hey, can you just send this email? Like it is freeing when you say that it's like, I wrote a list the other day because I wanted to kind of make a point and one of my posts and I wrote down all the things, like all the people specific, like people that I would have to hire to cover all of the things that I do, not that I do, but that my business has to be done. How many people that like six or seven, like very specific people, but my virtual assistants can do 95% of those things.

Yeah. So, first of all, I just absolutely love that you did that. It is so rare to hear somebody say they actually write things down like that. So what, what I w we tell people when we're doing webinars and workshops or speaking events, is there's an exercise, um, that a guy named Perry, Marshall really, really good marketing author. Um, he suggests that we also recommend taking a sheet of paper, draw a line down the middle on the left side, write down where it's just put on the top things I love doing on the right side, put things I hate doing. So under the left side, things I love doing write down everything you really truly enjoy doing on the right side, write down everything that you do, that you don't enjoy doing. And that's what you delegate. So, so that's just a quick tip for the listeners.

Um, cause it doesn't have to be a marketing assistant right away could just be a personal assistant to unclog your time. That's my story. Once I got my first employee, I double my revenue the next month because I finally had time to do the actual work of the business. But getting back to your list, it's funny. I totally respect that. You, you went through the exercise and I don't know your business. However, we are, we're up to 40 people internally. They like our own internal team that gets that up. And we are still nowhere near everybody. Just having one hat.

Like if back in the day, cause my locker and you know, we have 25 people and the same thing. But back in the day, I was like, okay, well everyone looks for an endpoint. Like, okay, if I could just hire this, this person for me is like this attorney in this paralegal, I'll be good. I can make some money. Right. Okay. But now I need an intake and now I need this. And then it just keeps going and going and going. And the more you grow Janessa, the more things pop up on your plate that you're like, oh, I never knew that cooking, you know, it was going to be an issue or a thing. And while just, just how as you grow, it's like a new level, a new devil and just more things continue to come up. So if, if you, if you truly have a business that you could have six or seven people and everybody could just do one thing, that would be just amazing. Um, but, but that's a different conversation, right? Like that's just wearing one hat because you can have your virtual assistants take on a lot of different tasks. Like I don't want people at the early stage to worry about just the whole, everybody doing one thing that that's for later down the road.

Yeah. And I just opened the list that we were talking about and it's actually 12,

Right. Then right after that

12 people. Um, and you know, I do writing my own posts because I'm creative like that. And I get inspiration that just kind of pops into my head and I'm like, Ooh. Yep. And I, you know, when I'm writing content, it just kind of flows. So, but doing the things that like have to be done every month, like set it, even just setting up the newsletter so that it's done. And all I have to do is like, just go plug. In some words, saves me, you know, 15 minutes. And it might not sound like a lot, but that 15, what else could you be doing? And that 15 minutes, because it's something you could be doing some kind of revenue-generating activity for 15 minutes, or you could be, you know, exercising for 15 minutes, you could be eating your lunch. You could be spending time with your kids.

It's not just 15, first of all. And then it takes another 10 to get back on track then to 2015 here, 15 there, which means hours here and hours there. The number one thing that gets in the way of people being productive is email. And I'm not making that joke. Cause when we got on the phone, you were like, w I created, um, also back in 2018 and the email delegation system, we call it taming the monster and we give it out free PDF to people. Um, and, uh, it, it, especially for lawyers, again, that, that's our niche. That's what, that's what I do. But, but I'm sure, you know, a lot of service professionals, in the same way, we could spend eight hours a day on email. If we aren't careful and you just get nothing done, like no real work, just arguing, fighting email needs to be treated like a mail answer at once a day and move on and get to the thing. So yeah, the distractions and, and not having somebody to delegate to is just so frustrating because you start writing down your to-do list and you're like, oh, I'm going to be working till midnight.

Yeah. You're like, what just happened? Where did all my time go? And what did I really get done today? Like, that's happened to me a million times. I've gotten to the end of the day and been like, I feel like I did nothing today. So, so yeah. I mean, have it knowing what you need, what you specifically need to do in your business, and then also what you want to do in your business because some things light people up and other things that don't right. Like, as I said, I love writing my content. Do I, you know, could I have somebody write like two or three posts a week for me? Yeah, absolutely. But I do love writing my content. So there are people that love that there are people that love to, I don't ever would know why anyone would love this, that has their own podcast, but to like edit people some people love to like to edit their own podcasts. Great. That's really what you want to do. Um, but I think the big thing here is to look at where you're spending your time and what you're saying no to by spending your time in those things.

Exactly. Exactly. Yeah. I mean, that's such a good way to put it. Um, you're you must have had this conversation before. Cause you're saying the same things that, that we, we that's like our repeated message and delegate your way to freedom, delegate, refrain. What, what are you spending your time on? And again, it's about what you love and don't love about what other people see you should be doing. So if you want to continue to crunch numbers, then do it. If you want to not practice law anymore or not be CPA anymore and run the business, do what I mean, it's if you want to take pictures and that's it, and everything else is delegated in terms of the posting and the editing and all that. Great. If you like editing if you like getting your own podcast great. But delegate all those things you don't like doing and focus on the highest and best use of your time and what you love doing.

Yeah, absolutely. Amen. To all of that. So what, what do you feel like the best place to start is? And I know that you know, we talked about the newer entrepreneurs here who are probably either have, are scared to death to hire somebody because they're not making consistent income right now. Let's talk about that actually. Yeah. Let's talk about that because that's very interesting to me because I remember the first time I heard start building your team, even if it's just one VA I wanted to throw up, I was like, um, but, but I'm not making any money. How am I supposed to pay them? Um, but let's talk about the benefits of actually hiring somebody when you're not quite sure you can yet.

It's it's okay. So this is, this is probably my favorite part of this whole business. When we have this conversation and we get through some people because every time I speak, I imagine who I'm speaking to. And it's me in 2012 and 13, I started, I started my business late 2011. Um, thought I would just be Mr. Wonderful. And I, everything would come rushing in and I would grow like crazy. And I had a lot of energy. You're running on adrenaline for those first few months. And then, you know, it was slow and it was a grind. And I had a new house, a new kid, um, you know, I was newly married and I didn't, I don't have family money. I didn't have it. You know, I was in debt, student loan, et cetera. And it was very stressful. And so that, that feeling that you're talking about is why I wanted to be part of this business because it shouldn't be, it shouldn't make you sick to your stomach when you want to get help here in the US it does for a few reasons, one it's just way more expensive and two, our, our relationship with money.

And this is me. Like, I was so afraid of failure. Um, and I had to do a lot of reading and a lot of souls searching and more reading to find that out about myself and really what was holding me back. And I couldn't hire someone cause I said, well, I'm only bringing in, let's say 5,000 a month that barely pays the bills, you know, for the business and at home. And maybe some groceries, like I can't afford someone, but the reason I was only bringing in that amount of money per month is that I didn't have help. And that's the part that, that it's so hard. And I, and I'll look someone in the eye and I'll say it. And it's like, I hear what you're saying, Brett, but no, I don't have the money. I can do it and have this.

I need to have, you know, X amount of dollars in my account before I can hire someone. So 5,000, maybe too high, maybe, you have a targeted business. And it's like a thousand a month or 500 or 1500, whatever it is. I normally say, don't do part-time, it's going to work out, for you. And you've got split loyalties. You've got people that are one foot in one foot out. You never know what they're doing, but in this case, even if it's somebody for 10 hours a week, even if it's in us, just get someone to do all the things, what are all the things, all the things that are, you're not getting paid for, right? You're not getting paid for putting up your own website. You're not getting paid for putting out some content on social media. You're getting paid to do the service that someone is hiring you to do.

That could be taking pictures. It could be doing legal work. Like in my case, it could be crunching numbers. Cause you're a bookkeeper. It could be coaching or coaching, right? Like whatever it is, can you imagine, uh, hiring a coach who was like, well, I don't have any help? Well, why, why should I, you, because you know, this is more of a personal grade than it is about professional or income growth. You have to become the kind of person that can pragmatically and logically hear arguments like we're making and say, that makes sense. That's what I need to do. Not to say why that makes sense. But my subconscious is so afraid. I'm going to block that message. And I'm still not going to hire anyone in 20 years. So now I'll still be doing exactly what I'm doing, which happens to so many people.

I start to hit the desk and emphasize because I could read my own neck back then. I could've saved myself two years of just a lot of press, a lot of stress and, and hard, I mean, look, I, I didn't, I wasn't going homeless or anything, but it was constantly, where's my next thing. And it comes from, and I, you know, for lawyers that maybe the math a little bit easier, but one billable hour per day, if you go to two, that's probably doubling right. One plus one, two big-time, the math here. And so when you do one per day for 22 working days a month, and then you go to two per day, now you're at 44. You've just made twice as much. Okay. This thing happens when you get one client, you go to two, you go to two to four, but you'll never get there. If you're up until midnight trying to do all the work, because all you did all day long was, again, me back in the day, send faxes and answer my own phones and do emails and the network, and then go to lunch. I just, all of the things that get in the way of doing what you set out to do. Yeah.

Yes, absolutely. And that is, that is exactly how I felt too. In the beginning. I was like, um, yeah, I, yeah, I can hear you. Like, as you said, I hear you telling me that, you know, hiring somebody is going to help me make more money. But logically my logical brain is saying, I don't understand what you're saying, because that doesn't make any sense to me at all. And yeah, it took me about a year to be like, okay, what could I be doing and what I'm not doing all this stuff. Yup. Yeah. And it had definitely, it definitely helps, especially when you, and I think control is another big thing with entrepreneurs too. They feel like if they don't do it, it's not going to get done. Right.

Yeah. But, but see, here's where, okay, so I've heard a lot of people see that, right? First of all, no offense get over yourself. I don't know. And I'm serious. And the way I say that is because when someone when you ever hear like somebody thinks their coach got through to them and told them to stop being a victim and to accept responsibility for everything, they're so thankful for the person that finally got through to them. So I can say that second of all, it's an excuse because, you know, in our case, we're not talking about delegating the actual legal work to a virtual assistant, you know, someday when it's time to hire your first attorney. Cause you're, you're drowning and legal work because you've done everything else. Right. Well then yes. Now it's time to get over that part. But it's usually an excuse. Like somebody can't do it as well as me. Okay. But is, is something done is at 80% as good as you could do it. And twice as much, is that better? Or as all of the marketing, you're never doing, that's not getting out there because it's not perfect is what's better. Which one you, you can't, you can't logically argue it's better to not market and to not ask more people for the business because it's, everything's gotta be perfect, but you're too busy to get there. Yeah. Absolutely.

Love it. Love it. So what are some of the, you know, I mean, we definitely talked about a lot of benefits, right. But when somebody comes to you and says, okay, here's what I need. I need somebody to handle all of my marketing for me. And they say, okay, we're going to, you know, hand it all over. What, what is the biggest thing that, you know, happens? And, and I know this is, I'm kind of piecing this together, as I'm saying it because my brain is working twice as fast as my mouth is. Right. So when they come to you and they're like, here is the whatever, two grand for somebody to like take over my marketing. Now you're saying that these people that you're hiring for this other person, well, I know you're not hiring for them, but I don't know. We'll get into that later. But is it there 40 hours a week? Like these VA's, are they 40 hours?

Yeah. It's full-time only, so we go find somebody really great. And then, um, we present them to you in a profile. You get to watch a video of the interview. We do with them, look at all their written materials. There are two videos. If you say, yeah, I want to interview this person. Then that's the first thumbs up, thumbs up. I want to interview that person. And then when you do the interview yourself or that person, if you want to hire them great, if not, you know, thumbs down and we start the process over. So you're in charge of who you hire. We're not just giving you someone working for you 40 hours a week and only for you. And that's it. So then it's on you. We're finding you motivated raw talent and really great people that, you know, have some experience or some are fresh out of school, but 95% of them have for a college education. You know, some of them are so great where like, I don't care if you'd never went to school here. Amazing. You know, but, and then it's up to you too, to, to train them. It's your business. There's just no way that anyone can ever train a bunch of people and say, here they are just ready to go from day one. We've already trained them for you.

Right. How long does it usually, are you involved in that process at all? Like how long does it usually take you, your clients to like train one of the VA?

I mean, it, it depends how sophisticated, um, and some, some people are just better at reading than others. We have, we have things that we, we have like checklists, we have scores for our things that we suggest, you know, for onboarding and training. Um, but we're not involved. I mean, it's, and, and look, I've always heard, it takes anywhere from three to six months to really figure out if you want somebody better or not. And what you do is you give him two or three tasks week one and see how they do. And then, you know, next week you add something else, the next you add something else and you take it slowly. It's not a savior who's going to come in. And by the end of the first week, just totally, you know, rock your world. Now we have had that. We have had a few people so great that our clients like I'm never leaving. I'll, you know, I would never give this person up. But for the most part, it takes time, you know, six weeks is probably about average. Yeah.

And, um, oh, I just had another question and it just flew right out of my head. I hate it when that happens. Um, I don't know what I was going to say, but it will come back to me. I'm sure as we continue talking. Um, Oh, what did it have to do with, um, are there any benefits involved for you, for VA's or is that like on the entrepreneur or the business owner?

Oh, so yeah. W like, what do you mean? Like, we, we pay for bonuses and we do all kinds of stuff for the VAs that, um, each all the countries require indeed. And more so, um, but, but I don't, I guess, does that answer your question or?

Well, I was like, I mean, in the US where like, Ooh, benefits, like medical dental, like stuff like that. Is there anything like that involved?

Yeah. And that's country-specific so I guess a long answer to that question, but

So there could be is, is, yeah.

Right. But again, because we are the employer, we're the legal employer. We have to take care of all that. Not you as our client, you just pay us and we handle all the extras. Yeah.

Okay. That's cool. That's good to know. Um, awesome. What, what are some really good tips for somebody that is like, uh, I need to, you know, I know, I know I need to hire somebody. What am I looking for? Like, I know that this is going to be business and person-specific too, but what should they really be looking for in a great virtual assistant?

Yeah. That, that, that totally depends on your personality. I always try to find somebody that if you look, if you have core values and you're in your business that is defined and you know what to look for in somebody that meets our core values, um, if, if you haven't gotten to that point yet, I would get there soon. Yeah. But otherwise, you're, you're trying to find somebody with it, your inner somebody that you're going to enjoy, you know, again, you're making two lists, right? It's something I enjoy doing something I'd done directly interacting with the person I'm delegating all this crap too, that should be something you enjoy. You just don't like the person you're like, ah, I'd rather not get them on zoom real quick. So let me do it myself.

Mm. Yes. So personality like a vibe. You get a vibe with the person yeah. For personality

And train for skill.

Perfect. That was the perfect answer. Right there. Hire for personality, train for skill. Beautiful. And you already know, by the time, you know, you're picking somebody like, you know, to give somebody, do you want to interview this person? You already know what kind of skills they need to have. So we, you don't, we don't have to worry about that because you're, you're choosing the people that already have those skills. And you're like, okay. And so, pretty much, it's like a personality interview at this point.

Yeah. So we're, we're finding based on, on the intake with you as the client and all of your needs, we're finding somebody that we think is going to be a great fit for you, both personality and skill-wise, but that's really up to you. Um, Hey, Janessa, I wanted to mention one thing before, before we finish here. Um, and I know I jumped quickly. That's going to sound like somebody edited that one sentence. And I was like, Oh, Janessa, that's going to sound like you, you're on podcasts where they get edited. But I promise that was not, that was me. Um, I was advised one time to make an offer for the audience, but do it early because most people will listen for a few minutes and tune out. And I never followed that advice, but that's okay. Um, w look, I've been the entrepreneur that just, this was an, a sounds like you were to RV.

Lovely said, you know, you couldn't hire someone. Uh, you were just so afraid of me to stomach turn my life for two years. Um, but for those people that are, that are open-minded and willing to do what we're saying here, just, learn that you have to get someone again, if you're a really tiny business and you're at like a few hundred dollars a month going upward, find someone with few dollars, you know, $5 per hour hiring part-time that that's quite all right. Um, but for everyone else who wants to grow quickly and wants a dedicated person, that's serious about growing, um, go to get stuffed forward slash VIP. That's our very short intake page. You just put your name, number, email, and where you heard about us. You mentioned this podcast, we'll give you $500 off your startup fee.

Ooh, that's amazing. We'll definitely put that in the show notes.


That's great. Yeah. And I also have the link here for the taming, the email monster that you mentioned earlier. Yeah. So we'll definitely use that. And so you just told us where to find you on the internet. So tell us where we can find you on like Instagram, Facebook, all the places,

Um, all the places I wish you're going to have to ask my VA. So LinkedIn just types in Brett trembling. I don't, I don't know if there's even another one out there.

I'll save you. I'll save you on this one. So Instagram and Facebook are both get up. So, um, go check him out there.

Oh yeah, yeah. Sorry. I thought you said you as Brett and separate for business. So yes. Get staffed up, type that in, on Instagram, Facebook, LinkedIn, Twitter road.

Beautiful. Yeah. And if you want to get to know Brett more, you can absolutely go for it and request I to say,

Hey, you know, you asked, or at least I thought you did. I need, I need to delegate my understanding. Apparently

That was amazing. No, that's great. That was perfect. All right. So as always everyone screenshots this episode tells us your aha moments, tags us in your stories on Instagram. If you have questions, please DM us because we are always here and we want to help you. So, Brett, thank you so much for coming. I really appreciate it. And this was a great conversation. Lots of information. And, um, we'll see everyone the next time.

Excellent. Janessa, thank you so much for having me stay warm and have a great day. Thanks.

You too. Have you ever wondered why? Sorry.

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